Streamline Support with Tagrit Helpdesk
Tagrit Helpdesk is a powerful yet affordable ticketing system that transforms your customer support:
- Log, prioritize and assign tickets
- Give agents the tools to resolve faster
- Keep customers informed and satisfied
- All with open-source affordability
Centralized Support for Maximum Efficiency
Tired of chasing customer issues across different platforms? Tagrit Helpdesk brings everything together:
- All customer requests (emails, forms, chats) in one unified queue
- Agents see complete histories and prioritize smarter
- Built-in messaging keeps all communication in the ticket
- Internal notes ensure team alignment
Set Clear Expectations with SLAs
Tagrit Helpdesk lets you configure custom Service Level Agreements (SLAs) to guarantee timely responses. Automatic SLA tracking keeps agents focused and customers informed with real-time countdowns. Transparent timelines reduce frustration and build trust in your support.Tagrit gives you complete visibility and control over your assets with:
Self-Service Made Simple
Tagrit Helpdesk’s knowledge base lets customers solve common issues themselves, cutting ticket volume. Smart article suggestions during ticket creation empower users while freeing your team for complex cases.
Effortless Support from Start to Finish
Tagrit Helpdesk offers a simple portal where customers can submit tickets, track progress, and chat with agents—all in one place. The portal keeps their full support history visible, while post-resolution feedback helps improve your service quality.
Boost Efficiency with Canned Responses
Tagrit Helpdesk’s pre-built response templates let agents reply to common issues instantly, while still allowing customization for each customer’s needs. Say goodbye to repetitive typing and hello to faster resolutions.
