Questions & Answers

1. What is Tagrit ERP?
Tagrit ERP is a modern, all-in-one Enterprise Resource Planning system designed to help businesses in Africa manage their operations efficiently. It covers modules like Accounting, Inventory, Sales, HR, Payroll, Manufacturing, CRM, and Service Management, all integrated into one platform.

2. Who can use Tagrit ERP?
Tagrit ERP is built for small to medium-sized businesses (SMEs), corporations, and institutions across various industries such as retail, services, manufacturing, logistics, automobile, and NGOs. Whether you are a startup or a growing enterprise, Tagrit ERP scales with your needs.

3. Is Tagrit ERP cloud-based or on-premise?
Tagrit ERP supports both. You can choose to host it on the cloud for easy access and maintenance or deploy it on your own servers if you prefer more control (on-premise).

4. How is Tagrit ERP different from other ERP systems?

1. Fully localized for Kenya and East Africa

2. Affordable and scalable pricing

3. Comes with virtual support agents

4. Custom-built modules for African SMEs

5. End-to-end service from setup, training, and continuous support

6. Built on top of the trusted Frappe Framework

5. What modules are available in Tagrit ERP?
Currently, Tagrit ERP includes:

1. Accounting & Finance

2. Inventory & Warehouse Management

3. Sales & Purchase

4. CRM (Customer Relationship Management)

5. HR & Payroll (Kenya-compliant)

6. Manufacturing

7. Garage/Service Management

8. Projects & Task Management

9. Help Desk (optional)

6. Can I use only the modules I need?
Yes, Tagrit ERP is modular. You can activate and use only the modules that are relevant to your business.

7. Can I customize Tagrit ERP to fit my business processes?
Absolutely. Tagrit ERP is highly customizable. We offer configuration, workflow automation, and module development to meet your unique business needs.

8. How do I get started with Tagrit ERP?
You can request a demo on our website, sign up for a free trial, or contact our sales team. Once you’re ready, our team will help with onboarding, data migration, and system setup.

9. Do you offer training?
Yes. We provide user training sessions (onsite and online), documentation, and videos to ensure your team can use the system effectively.

10. How long does it take to implement Tagrit ERP?
Depending on your business size and requirements, implementation can take between 1 week to 1 month. We provide a timeline estimate after our discovery meeting.

11. What kind of support do you offer?
We provide:

1. Email & WhatsApp support

2. On-call customer service

3. Virtual support agents (AI Assistants)

4. Dedicated account managers for enterprise plans

12. What happens if I face an issue or bug?
You can raise a support ticket via your portal or contact us directly. Most issues are resolved within 24–48 hours.

13. Is my business data safe on Tagrit ERP?
Yes. We use secure cloud hosting, regular backups, data encryption, and access control to ensure your business data is safe and protected.

14. Does Tagrit ERP work offline?
Currently, Tagrit ERP requires an internet connection. However, we are working on progressive offline features for future versions.

15. How much does Tagrit ERP cost?
We offer flexible pricing based on the number of users and selected modules. Visit our Pricing Page or contact our team for a custom quote.

16. Are there any hidden charges?
No. Our pricing is transparent. All charges for hosting, support, and customization are clearly outlined in your contract.

17. Do you offer a free trial?
Yes. We offer a 14-day free trial so you can explore the system before committing.

18. What payment methods do you accept?
We accept M-Pesa, bank transfers, credit/debit cards, and mobile money (for select countries).

19. Can I request a new feature or module?
Yes. We work with clients to build custom features that suit their business. Let us know your needs and we’ll provide a quote and development timeline.

20. Can Tagrit ERP integrate with other software?
Yes. We support integration with:

1. Payment gateways (M-Pesa, Flutterwave)

2. CRMs like Perfex

3. Accounting tools

4. Custom APIs for other systems

21. Is Tagrit ERP compliant with Kenyan laws?
Yes. Our payroll module complies with NSSF, NHIF, Housing Levy, and KRA PAYE requirements. We also generate statutory reports like P9 forms.

22. Does it support multi-currency and multi-language?
Yes. Tagrit ERP supports multiple currencies and languages, useful for cross-border businesses.

23. Who owns my data?
You do. Tagrit ERP clients retain full ownership of their business data. You can export your data anytime.

24. What happens if I want to stop using the system?
You can export all your data, and we’ll assist with offboarding. There are no lock-in contracts.

27. Is Tagrit ERP mobile-friendly?
Yes. You can access the system on mobile phones, tablets, and desktops via a browser. A mobile app is in development.

28. Can I use Tagrit ERP if I’m not tech-savvy?
Yes. Tagrit ERP is built with ease of use in mind. We also provide training, user manuals, and virtual assistants to guide you step-by-step.

29. Do you offer white-labelling?
Yes. For resellers, we offer a white-labelled version of Tagrit ERP for partners who want to offer it under their own brand.

30. How do I contact support?
You can reach us via:
📧 Email: support@tagrit.com or info@tagrit.com
📞 Phone/WhatsApp: +254 701020320 /+254 795 704301 /+254 717 165425
🌐 Website Chat: www.tagrit.com